Privacy policy
1. Who We Are
Bed Mart Ltd
Registered Office:
101 Barlow Road
Manchester
M19 3FF
United Kingdom
Email:
info@bedmart.co.uk
Telephone:
0333 090 0552
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.
2. Personal Information We Collect
Depending on how you interact with Bed Mart Ltd, we may collect the following categories of personal information:
Identity Information
- Full name
- Billing address
- Delivery address
Contact Information
- Email address
- Telephone number
Account Information
- Username
- Encrypted password
- Account preferences
Order & Transaction Information
- Products purchased
- Order history
- Delivery details
- Returns and refunds
- Payment methods used
- Transaction records
For your security, Bed Mart Ltd does not store your full debit or credit card details. Payments are processed securely through trusted third-party payment providers.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone settings
- Website usage information
- Cookies and similar technologies
Marketing Preferences
We keep a record of your marketing preferences, including whether you have chosen to receive promotional communications.
Customer Communications
We may keep records of emails, telephone conversations, live chats, enquiries, complaints, reviews, and other communications between you and Bed Mart Ltd.
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfil your orders
- Deliver products to your chosen address
- Process payments and refunds
- Create and manage your customer account
- Provide customer support
- Respond to enquiries and complaints
- Improve our products and services
- Personalise your shopping experience
- Conduct internal business analysis
- Prevent fraud
- Protect our website and systems
- Comply with legal obligations
- Send marketing communications where legally permitted or where you have given your consent
4. Lawful Basis for Processing
Under the UK GDPR, we process personal information based on one or more of the following lawful grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
5. Marketing Communications
Where permitted by law, Bed Mart Ltd may contact you by:
- SMS
- Telephone
- Post
to inform you about:
- New products
- Promotions
- Discounts
- Special offers
- Company news
- Customer surveys
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting our customer support team.
Please note that even if you opt out of marketing communications, we may still send important service-related messages regarding your orders or account.
6. Sharing Your Personal Information
Bed Mart Ltd does not sell or rent your personal information.
However, we may share your information with trusted third parties where necessary, including:
- Delivery and courier companies
- Payment service providers
- Website hosting providers
- IT support providers
- Fraud prevention services
- Professional advisers
- Accountants and auditors
- Government authorities, regulators, or law enforcement where required by law
All third parties are required to process your information securely and only for authorised purposes.
7. International Data Transfers
Where your personal information is transferred outside the United Kingdom, Bed Mart Ltd ensures that appropriate safeguards are in place in accordance with UK GDPR.
8. How We Protect Your Information
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
Our security measures include:
- SSL encryption
- Secure servers
- Firewall protection
- Password protection
- Restricted staff access
- Secure payment processing
- Regular security monitoring
- Secure disposal of personal data
Although we use industry-standard security measures, no method of electronic storage or internet transmission is completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Prevent fraud
- Protect our legal rights
Once your information is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Under UK data protection legislation, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data (where applicable)
- Request restriction of processing
- Object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact Bed Mart Ltd.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their Privacy Policies before providing any personal information.
12. Cookies
Our website uses cookies and similar technologies to:
- Maintain secure user sessions
- Remember your shopping basket
- Save your preferences
- Improve website performance
- Analyse visitor behaviour
- Personalise your browsing experience
You may choose to accept or decline cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
13. Types of Cookies We Use
Essential Cookies
Required for the website to function properly.
Functional Cookies
Remember your preferences and improve your browsing experience.
Performance Cookies
Help us understand how visitors use our website.
Analytics Cookies
Provide anonymous statistical information to improve website performance.
Marketing Cookies
Help deliver relevant advertising and promotional content where applicable.
14. Cookies Used on Our Website
Our website may use cookies including, but not limited to:
- FORM_KEY
- PHPSESSID
- GUEST_VIEW
- PERSISTENT_SHOPPING_CART
- STF
- STORE
- USER_ALLOWED_SAVE_COOKIE
- MAGE_CACHE_SESSID
- MAGE_CACHE_STORAGE
- MAGE_CACHE_STORAGE_SECTION_INVALIDATION
- MAGE_CACHE_TIMEOUT
- SECTION_DATA_IDS
- PRIVATE_CONTENT_VERSION
- X_MAGENTO_VARY
- MAGE_TRANSLATION_FILE_VERSION
- MAGE_TRANSLATION_STORAGE
These cookies help support website security, shopping cart functionality, language preferences, session management, and website performance.
15. Children's Privacy
Our website is intended for individuals aged 16 years or older.
We do not knowingly collect personal information from children. If we become aware that personal data has been collected without appropriate consent, we will delete it promptly.
16. Changes to This Privacy Policy
Bed Mart Ltd may update this Privacy Policy from time to time to reflect changes in:
- Our business
- Technology
- Legal requirements
- Industry practices
Any updates will be published on this page together with the revised Last Updated date.
We encourage you to review this Privacy Policy regularly.
17. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights under UK GDPR, please contact:
Bed Mart Ltd
Registered Office:
101 Barlow Road
Manchester
M19 3FF
United Kingdom
Email: info@bedmart.co.uk
Telephone: 0333 090 0552
