Shipping policy
At Bed Mart Ltd, we are committed to providing a fast, reliable, and efficient delivery service to all of our customers across the UK Mainland.
This Shipping Policy explains our order processing times, dispatch procedures, delivery timeframes, delivery areas, and other important delivery information.
Order Processing & Dispatch
We aim to process and dispatch all orders as quickly as possible.
Orders are typically processed within:
0–3 working days
Where possible, orders received during business hours and where stock is available may be dispatched on the same working day.
In some cases, dispatch may take place on the following working day depending on:
- Order volume
- Product availability
- Courier collection schedules
Once your order has been dispatched, we will send you a dispatch confirmation email along with tracking details where available.
Delivery Timeframe
Following dispatch, our standard delivery timeframe is:
Up to 5 working days
Many orders arrive sooner. For example:
- Orders dispatched on the same working day may arrive as early as the next working day.
- Orders dispatched on the following working day are normally delivered within the next few working days.
Under normal circumstances, deliveries are completed within 5 working days from the date of dispatch.
Please note that delivery times may vary during busy periods, public holidays, adverse weather conditions, or other circumstances beyond our reasonable control.
Delivery Areas
Bed Mart Ltd currently delivers to UK Mainland only, including:
- England
- Scotland
- Wales
At this time, we do not deliver to:
- Northern Ireland
- Republic of Ireland
- The Channel Islands
- The Isle of Man
- Any international destination
Additional Delivery Charges
Some UK Mainland postcodes may incur an additional delivery charge due to:
- Remote locations
- Rural areas
- Scottish Highlands
- Courier surcharges
- Limited accessibility
If an additional delivery charge applies, Bed Mart Ltd will contact you before processing your order.
No additional delivery charge will be applied without your agreement.
Receiving Your Delivery
When your order arrives, please inspect both the packaging and the product before accepting delivery.
If you notice any visible damage:
- Refuse the delivery where possible.
- Inform the courier that the item has arrived damaged.
- Contact Bed Mart Ltd immediately with your order details.
Refusing visibly damaged goods allows us to resolve the issue more quickly with the courier.
If damage is discovered after accepting delivery, please contact us as soon as possible and provide clear photographs so we can investigate the matter promptly.
Delivery Partners
We work with trusted courier and delivery partners to ensure your order is delivered safely and efficiently.
Where available, tracking information will be sent to you once your order has been dispatched.
Delivery Delays
While we always aim to deliver within our stated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Traffic disruption
- Courier delays
- Public holidays
- Operational issues
- Unexpected supply chain disruptions
If your delivery is delayed, please contact Bed Mart Ltd, and we will be happy to assist you.
Failed Delivery Attempts
Customers are responsible for ensuring that someone is available to receive the delivery at the agreed address.
If delivery cannot be completed because:
- Nobody is available to receive the order
- The delivery address is incorrect or incomplete
- Access to the property is unavailable
the courier may:
- Rearrange another delivery attempt;
- Return the goods to the local depot; or
- Arrange an alternative collection method where available.
Additional delivery or redelivery charges may apply where necessary.
Order Tracking
Where tracking is available, tracking details will be sent to the email address provided during checkout once your order has been dispatched.
Contact Us
If you have any questions regarding your order or delivery, please contact us:
Bed Mart Ltd
Registered Office:
101 Barlow Road
Manchester
M19 3FF
United Kingdom
Email: info@bedmart.co.uk
Telephone: 0333 090 0552
