Terms of service
Welcome to Bed Mart Ltd
These Terms of Service govern your use of the Bed Mart Ltd website and your purchase of products from Bed Mart Ltd ("Bed Mart", "we", "us", or "our").
Please read these Terms carefully before placing an order. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms of Service.
We reserve the right to update or amend these Terms from time to time. Any changes will apply to future orders placed after the updated Terms have been published on our website.
1. Definitions
For the purpose of these Terms:
"Customer", "Buyer", "You" means any individual or business purchasing or agreeing to purchase products from Bed Mart Ltd.
"Seller", "We", "Us", "Our" means:
Bed Mart Ltd
Registered Office:
101 Barlow Road
Manchester
M19 3FF
United Kingdom
Email: info@bedmart.co.uk
Telephone: 07544322099
"Contract" means the agreement between you and Bed Mart Ltd for the purchase and supply of products.
"Products" means any beds, mattresses, furniture, accessories, or other products offered for sale through our website.
"Custom Products" means products manufactured to a customer's specific requirements, including non-standard sizes, colours, fabrics, designs, or specifications.
2. Application of These Terms
2.1
These Terms apply to all purchases made through our website unless otherwise agreed by Bed Mart Ltd in writing.
2.2
By placing an order through our website, you are making an offer to purchase the selected products. A contract will only be formed once Bed Mart Ltd confirms acceptance of your order or dispatches the products.
2.3
If we are unable to accept your order for any reason, we will notify you as soon as reasonably possible and refund any payment already received.
2.4
We reserve the right to correct any genuine errors, including pricing, product descriptions, availability, specifications, or website content.
3. Ordering Process & Contract Formation
3.1
By completing the checkout process and submitting your order, you confirm that all information you provide is accurate and complete.
3.2
Your order confirmation email does not automatically mean your order has been accepted. Acceptance occurs only when Bed Mart Ltd confirms your order or begins processing or dispatching it.
3.3
Only the products specifically listed in your order confirmation form part of your purchase.
3.4
Images displayed on our website are for illustrative purposes only. Accessories, bedding, decorative items, or other items shown in product images are not included unless specifically stated in the product description.
3.5
We reserve the right to refuse or cancel any order where a genuine pricing error, stock availability issue, or other material error has occurred.
4. Pricing & Payment
4.1
All prices displayed on our website are shown in GBP (£) and include applicable UK taxes unless otherwise stated.
4.2
Payment must be completed using one of the available payment methods during checkout before your order can be processed or dispatched.
4.3
If a genuine pricing error occurs, Bed Mart Ltd reserves the right not to fulfil the order at the incorrect price. Where applicable, we will contact you and issue a full refund of any payment already made.
4.4
Where payment providers such as Klarna or other third-party finance providers are available, limited personal information may be shared with those providers to process payments and assess eligibility. These providers operate under their own Privacy Policies.
5. Product Information
5.1
We make every reasonable effort to ensure that all product descriptions, photographs, dimensions, colours, specifications, and pricing are accurate.
5.2
Due to continuous product improvements, manufacturing updates, or supplier changes, minor variations may occasionally occur. Such changes will not materially affect the quality, appearance, or functionality of the product.
5.3
Customers are responsible for checking product dimensions, colours, access requirements, and suitability before placing an order.
6. Warranty & Product Faults
6.1
All products supplied by Bed Mart Ltd are covered by your statutory consumer rights under applicable UK consumer protection legislation.
6.2
Our warranty does not cover damage resulting from:
- Normal wear and tear
- Accidental damage
- Misuse or improper use
- Negligence
- Failure to follow care or assembly instructions
- Damage caused after delivery by the customer
6.3
If you believe your product has a manufacturing fault, please contact Bed Mart Ltd as soon as possible with details of the issue, including clear photographs where applicable.
6.4
We may inspect the product or request additional information before determining the most appropriate resolution.
Where a genuine manufacturing defect is confirmed, Bed Mart Ltd may, at its discretion and in accordance with your statutory rights, provide one of the following:
- Repair
- Replacement parts
- Replacement product
- Full or partial refund (where appropriate)
- Another suitable resolution based on the circumstances
